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At Hive Property Surveys, our aim is always to meet your expectations and deliver sound and reliable advice. 

Sometimes, however, you may have cause to question our service either because you are not happy or are not clear about something. In such circumstances, we will do everything possible to answer your questions promptly and clearly. 

In the first instance, please give us a clear description of your question or concern to make sure that we have a full understanding of it. You can do this by writing to us at: – 

Hive Property Surveys, The Office, Shenstone, 16 Station Road, Alford, Lincolnshire. LN13 9HY. 

or emailing chris@hivepropertysurveys.co.uk

 

We will: – 

1. Acknowledge your communication within 3 working days. 2. Investigate your concerns and respond fully and in writing within 20 working days of receipt of your communication. 3. Keep you informed if there is any delay to the above timeframe. For example, we may need to carry out some further inspections or investigations to provide you with a comprehensive answer. 

If you are not satisfied with the answer and would like a further review then let us know and we will provide a final viewpoint within 15 working days of your request for a review. In such circumstances, we may request, at our expense, that another surveyor visit the property to review the matter of concern or conduct other further investigations. 

With our final viewpoint, we will provide details of how you can contact The Property Ombudsman who offers an independent redress scheme of which we are members. This service is provided without charge to you. 

The Property Ombudsman Milford House 43-55 Milford Street Salisbury SP1 2BP 01722 333306 www.tpos.co.uk admin@tpos.co.uk 

Timescale – you must refer your complaint to the ombudsman within 12 months of receiving our final viewpoint.